ClipSave – Privacy Policy

At ClipSave, your privacy and trust are our top priority. We are committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy (“Policy”) explains how we collect, use, and protect your information when you use the ClipSave app, JazzCash subscription flow, and related services (“Service”).

By subscribing to or using ClipSave through the JazzCash payment gateway, you agree to the terms of this Policy. If you do not agree, you may discontinue use of the Service at any time.


1. Consent and Policy Updates

By creating an account or using our Service, you consent to the collection and processing of your information as described here, including subscription and billing data where applicable. We may update this Policy periodically to reflect improvements, legal requirements, or new features. Updated versions will be available on our platform, and we encourage you to review them from time to time.


2. Information We Collect and Why

We collect only the information necessary to provide and improve the ClipSave experience.

a. Personal Information

  • Account Details – Name, mobile number, or email address used for registration and verification, where applicable.

Payment & Subscription Information (JazzCash)

When you subscribe via JazzCash, we may collect and process subscription-related data including your mobile number (MSISDN), JazzCash transaction details, subscription status, billing cycle information, and recurring payment authorization status. Payments are processed securely through JazzCash and authorized payment partners. ClipSave does not store sensitive payment credentials such as JazzCash PINs or passwords.

b. Technical Information

  • Device Data – Device type, operating system, network details, and app version.
  • Usage Logs – App activity data, error reports, timestamps, and download-related activity for performance improvement and troubleshooting.

c. Optional Information

  • Feedback or surveys to improve the Service (voluntary participation).

We use this information to:

  • Provide and improve the Service experience
  • Enable video downloading and saving features
  • Manage subscriptions and recurring billing
  • Process payments via JazzCash
  • Provide customer support
  • Monitor app performance and troubleshoot technical issues
  • Ensure compliance with applicable laws and regulations

3. Subscription and Recurring Billing

By subscribing to ClipSave through JazzCash, you expressly authorize ClipSave, JazzCash, and authorized payment partners to charge your JazzCash account on a recurring monthly basis.

The subscription fee is PKR 499/Month.

Your subscription will automatically renew every month unless cancelled by you through:

  • In-app or Web cancellation

You acknowledge and agree that recurring charges will continue until you cancel your subscription.


4. App Permissions

Certain features may require limited permissions:

  • Storage Access – Saving downloaded videos to your device.
  • Internet Access – Accessing online content and enabling video downloads.
  • Media Access – Accessing selected files or videos on your device, where required.

All permissions are used only for their stated purposes and can be managed via device settings.


5. Cookies and Third-Party Services

ClipSave may use trusted third-party services such as analytics providers, hosting platforms, and JazzCash billing systems to operate and improve the Service. These partners may use cookies or anonymous identifiers to analyze usage trends, support app functionality, and manage subscriptions.

All third-party providers are expected to maintain appropriate confidentiality and data protection safeguards.


6. Data Protection and Security

We use industry-standard safeguards to protect your personal data against unauthorized access, alteration, or loss. While no system is fully secure, we continuously improve our protections.


7. Sensitive Information

We do not intentionally collect sensitive personal data such as race, religion, political views, or health information. Please avoid sharing such details through the Service.


8. Your Rights and Choices

You may:

  • Access and update your account information
  • Cancel your subscription at any time, including recurring JazzCash billing
  • Request account deletion
  • Request clarification on data usage

We aim to respond promptly to all privacy-related requests.


9. Governing Law

This Policy is governed by the laws of the Islamic Republic of Pakistan and complies with applicable PTA regulations and other relevant legal requirements.


10. Contact Us

We value your trust and are here to assist with any questions or concerns regarding privacy, subscriptions, recurring billing, or cancellation requests.

For support, contact:

customercare@switch.com.pk